Support

Something not working as expected? Before writing to us, check the panel's request log: the answer is often already there.

Self-diagnosis

• Panel → API Developer → Logs: every request with method, path, status, latency, source IP and X-Request-Id (kept for 30 days).
• Panel → Webhooks: status of each endpoint (active / failing), last status code received and a test button.
• The error table with the meaning of each code and what to do.
• The sandbox to reproduce the issue without touching real data.

Contact

Contact your xYago account manager or the support channel agreed in your contract.

Always include:

• The response's X-Request-Id (several if the issue is intermittent).
• Method and path, approximate time (UTC) and environment (live/test).
• The status and error.code received.
• For webhooks: the X-Xyago-Event-Id and the endpoint URL.

Never send an API key or signing secret by email or chat. If you think one leaked, revoke or rotate it in the panel immediately.

Security

If you find a vulnerability in the API, report it through the same channel with "Security" in the subject, and don't disclose it until we have fixed it.